Booking Regulations

Booking Regulations at DZIKI LAS Property ELECTRONIC ACCOMMODATION RESERVATION REGULATIONS (hereinafter referred to as the “Regulations”)

  1. INTRODUCTORY PROVISIONS
    1. This regulation is a standard contractual template concerning reservations and defines the rights and obligations of the Property and the Client.
    2. Completing the form, reading and accepting the provisions of the Regulations, as well as making the payment, are necessary conditions for making a reservation.
    3. The Client voluntarily makes the reservation. The Property does not charge a reservation fee.
    4. The Regulations apply to reservations made from July 20, 2023.
    5. The following terms used in the Regulations shall have the meaning established according to the definitions below:
      1. Client – a natural person who is over 18 years old and has full legal capacity (consumer) or, in the case of a reservation made for a company, a person who, in connection with their profession or the service provided to a legal entity and/or an organizational unit not being a legal entity with legal capacity, makes a reservation on its behalf and for its benefit (non-consumer).
      2. Property – Dziki Las Treehouse Cottages managed by Domowomi, Address: Liksajny 42a, 14-140 Miłomłyn, NIP: 7411966245, Email:, Phone: +48 504915039.
      3. Online Payments – online payment methods provided to the Client by the Property as part of the reservation process.
      4. Regulations – these Regulations.
  2. TECHNICAL REQUIREMENTS
    1. Making a reservation requires an internet connection and having an email account to receive the reservation confirmation (in case of completing the reservation process) or an email about the reservation being interrupted (in case of an incomplete reservation).
    2. For assistance or any questions, please contact the Property directly.
  3. RESERVATION
    1. MOMENT OF RESERVATION: The reservation is considered made at the moment the Property accepts the reservation request – sending an email to the Client confirming the reservation. If the Client does not receive the email, please check the SPAM folder or contact the Property.
    2. CHANGE OF RESERVATION: Changes to the reservation by the Client include the following steps:
      1. The email sent to the Client will contain a link to make modifications.
      2. Selecting the above option will activate the reservation management system in the internet browser. In the reservation management system, depending on the conditions of the reserved offer, it will be possible to cancel and/or modify the reservation.
      3. After sending the modification request, depending on the offer configuration, it will be automatically accepted or sent to the Property for confirmation. Please note that until contact is made with the Property and confirmation of the modification is received, it is not considered made.
    3. REFUSAL OF RESERVATION: The Property reserves the right to refuse to make a reservation if there are no available rooms. In such a case, the Client will automatically receive an email notification to the email address provided during the reservation process about the impossibility of making the reservation.
    4. CANCELLATION/REVOCATION OF RESERVATION: Cancellation of the reservation by the Client includes the following steps:
      1. Select the “Modify” option in the email sent to the Client, confirming the reservation.
      2. Selecting the above option will activate the reservation management system in the internet browser. In the reservation management system, select the “Cancel” option and then describe the reason for cancellation.
      3. After canceling the reservation, the Client will receive an email confirmation of the cancellation to the email address provided during the reservation process. In case of a cost-free cancellation and previous payment for the reservation, the amount paid will be refunded to the Client’s account used for the payment within the reservation. Please note that receiving confirmation of the cancellation is equivalent to canceling the reservation. If confirmation of cancellation is not received, please check the SPAM folder and contact the Property.
    5. REMARKS TO THE RESERVATION: Remarks entered in the form do not bind the Property in any way. The Property does not guarantee their fulfillment. The Property reserves the right to contact the Client via email or phone to discuss them and inform about charges (both in advance and on the day of arrival) if the fulfillment of remarks/wishes requires it, and their implementation is confirmed by both the Property and the Client.
    6. ADD-ONS: Add-ons selected in the reservation are binding for the Property, and if it is necessary to deliver them to the room, delivery will be made to the room no later than upon the Client’s arrival unless the Client and the Property agree otherwise through separate arrangements. In the case of personalizing an add-on, please contact the Property in advance to discuss the possibility of personalization (e.g., choice of flowers, color, etc.).
    7. PAYMENT: The Client may pay for the reservation via Online Payments. Placing an order entails the obligation to pay.
  4. STAY AT THE PROPERTY
    1. The terms of the stay are determined by a separate regulation of the Property.
    2. The terms of the reservation apply directly, and in the case of discrepancies with the Property’s regulation, the terms of the reservation take precedence.
    3. The reservation conditions will be sent by email together with the confirmation of the reservation.
  5. RIGHTS AND OBLIGATIONS
    1. The Client agrees to comply with the conditions applicable at the Property, including, among others, the Property’s regulation, and settle all obligations on time. The Client shall also comply with all instructions, rules, and restrictions, especially those imposed by law or recommendations of relevant authorities and services, which apply at the Property.
    2. The Client is obliged to provide true data, including personal data, for which they have the right to use.
    3. The Client undertakes not to take any actions that are inconsistent with universally applicable law or good practices.
    4. The Property undertakes to fulfill the conditions of the reservation made.
    5. The Property reserves the right to block the email address of a Client who has violated the provisions of the Regulations or legal provisions.
  6. LIABILITY
    1. The Client bears sole responsibility for choosing the reservation and its suitability for their own needs and the needs of persons for whom they make the reservation.
    2. The Client is responsible for their own actions and omissions, including providing false information or non-compliance with the Regulations.
    3. The Property or the reservation engine provider on the website are not liable for the interruption of the reservation process during the completion of the form or the abandonment of the shopping cart (incomplete reservation) by the Client. The Client needs to restart the reservation form filling process.
    4. Departure before the reserved check-out date does not affect the price and is equivalent to charging 50.00% of the reservation value.
    5. The Property or the reservation engine provider on the website are not liable for:
      1. Incorrectly entered data by the Client.
      2. Lack of internet access or its limited availability.
      3. Limitations or incorrect operation of software or devices belonging to the Client, which form the basis for making the reservation.
      4. Damages and losses incurred by the Client, caused by the actions or omissions of third parties, and over which the Property had no influence.
      5. Damages and losses incurred by the Client due to force majeure.
      6. Payments made through Online Payments.
    6. The exclusions or limitations of liability provided in the Regulations do not apply in cases where due to the content of non-negotiable provisions of law, it is not possible to exclude or limit liability, in particular, they do not apply to damages caused intentionally.
    7. All claims are subject to statutory limitation according to applicable law.
  7. COMPLAINTS
    1. The Client has the right to lodge a complaint, which will be considered by the Property within the statutory period of 14 days from its receipt. Complaints should be submitted in writing or by electronic means to the Property’s address. The complaint should include the following Client data: name, surname, Client’s address, email address provided during the reservation process, and a description of the problem that occurred.
    2. Immediately after considering the complaint, the Property will provide the Client with a response to the resolution. The response will be sent in the same form in which the complaint was filed.
  8. PERSONAL DATA AND PRIVACY
    1. The rules for processing personal data and privacy protection are specified in the Privacy Policy on the Property’s website.
  9. FINAL PROVISIONS
    1. The Property has the right to introduce changes to the Regulations, and they become effective upon updating in the reservation engine on the Property’s website. However, the Client who made the reservation is bound by the Regulations in the version applicable on the day of the Client’s acceptance of the Regulations.
    2. In case of noting a violation of the law by a person, that person is obliged to contact the Property.
    3. Matters not regulated in the Regulations are subject to the relevant provisions of Polish law and/or the provisions applicable to the place of residence of the consumer.
    4. In the event of any amendment or nullification of any provision of the Regulations due to a legally binding court judgment, the remaining provisions remain in force. The Property is prepared to settle disputes amicably, including pursuing claims through an alternative dispute resolution (ADR) procedure. In such a case, please submit complaints via the website: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show&lng=PL. The authorized entity to which the complaint can be directed depends on the consumer’s choice. The register of such entities in Poland along with their contact details and website address can be found here: https://uokik.gov.pl/pozasadowe_rozwiazywanie_sporow_konsumenckich.php. Any disputes between the Property and a Client who started or made a reservation not as a consumer will be resolved by the court competent for the seat of the Property.
    5. Polish law is the applicable law, and the Polish version of the Regulations is the basis for interpretation.

Cancellation Terms: A reservation can be canceled free of charge up to 14 days before arrival. In such a case, the prepayment will be refunded within 7 days from the cancellation notice. In case of cancellation after this date or non-appearance at the property on the day of arrival, the property will charge the guest 50.00% of the reservation value. To guarantee the reservation, providing credit card information or making a prepayment of 50.00% of the reservation value via the online payment system is required.